Privacy Policy

Your Privacy Matters to Us

At Reuze, operated by EcoHarmony Recycling Services Private Limited, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and safeguard customer information while providing our doorstep scrap collection services.

1. Information We Collect

To arrange a doorstep scrap pickup, we collect only the essential information required to serve you:

Name – To identify your booking.
Mobile Number – To contact you regarding your pickup.
Pickup Address – To arrange collection at your doorstep.
Landmark – To help our collection team locate your address easily, where provided.

We may also retain information entered during service-area verification or an incomplete booking to assist you with completing your request, where you have agreed to be contacted.

We do not require customers to provide an email address.

2. How We Use Your Information

Your personal information is used only for purposes related to our scrap collection services, including:

Confirming, scheduling, and completing scrap pickups.
Communicating pickup timings and service updates.
Helping our field team reach your location.
Assisting with booking enquiries or incomplete bookings, with your consent.
Making future pickup bookings more convenient.

Our team may contact you by phone, SMS, or WhatsApp regarding your service request.

3. Protection of Customer Information

We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

Customer details are accessible only to authorized Reuze office staff and field collection teams who require the information to arrange and complete pickup services.

4. Sharing of Information

We do not sell, trade, rent, or share customer personal information with external parties for their own use.

Customer information is used internally by Reuze for service coordination and doorstep scrap collection. We may disclose information where required by applicable law.

5. Website Monitoring

We may use website analytics and monitoring tools to understand visitor activity, improve website performance, and make our services easier to use.

Any information collected through these tools is handled in accordance with applicable privacy requirements.

6. Data Retention & Customer Rights

We retain customer information only for as long as reasonably necessary to provide our services, facilitate future bookings where appropriate, or comply with applicable legal obligations.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law. You may also withdraw consent for optional communications at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, or legal requirements. Any updates will be published on this page.