Terms & Conditions
Reuze – Online Scrap Buyers
Last Updated: 30 October 2026
Welcome to Reuze, operated by EcoHarmony Recycling Services Private Limited. By accessing our website, mobile application, or booking our scrap collection services, you agree to the following Terms & Conditions.
1. Our Services
Reuze provides doorstep scrap collection services for households, businesses, industries, and corporate offices in Hyderabad and Bangalore.
Our services include household scrap, metal scrap, e-waste, battery scrap, commercial scrap clearance, and vehicle scrapping assistance. Service availability depends on your location, material type, and collection requirements.
2. Booking & Pickup
Customers must provide accurate details, including their name, mobile number, pickup address, and information about the scrap materials.
Doorstep pickups are scheduled based on location, collection quantity, and team availability. Pickup timings will be communicated to customers, and any necessary changes will be informed in advance wherever possible.
Customers are requested to keep their scrap materials accessible and ready for collection.
3. Scrap Prices & Weighing
Scrap prices displayed on our website are indicative and may change based on market conditions.
The final price is determined by the actual material type, quality, condition, segregation, and weight recorded during collection.
We use digital weighing scales to maintain accuracy and transparency. Customers may review the final valuation before confirming the sale.
4. Payment Policy
Payment is made after material inspection, segregation, weighing, and bill generation, and before the scrap is collected from the customer's premises.
Payments are processed through available digital payment methods or other mutually agreed methods.
5. Free Doorstep Pickup
Reuze offers free doorstep scrap pickup for eligible materials and serviceable locations, subject to minimum collection requirements and operational feasibility.
Any special handling, dismantling, transportation, or additional service charges, where applicable, will be communicated before proceeding.
6. Customer Responsibilities
Customers must ensure that the materials offered for collection belong to them or that they have the necessary authorization to dispose of them.
Personal belongings, confidential documents, and sensitive data should be removed from scrap materials and electronic devices before handing them over.
Reuze reserves the right to decline prohibited, unsafe, unsuitable, or incorrectly declared materials.
7. Responsible Recycling & Vehicle Scrapping
Reuze promotes responsible recycling and works with authorized recycling partners and registered vehicle scrapping facilities (RVSFs), as applicable.
Vehicle scrapping services are subject to document verification, regulatory requirements, and the selected scrapping process. Applicable certificates and documentation are provided according to the relevant facility's procedures.
8. Cancellation & Rescheduling
Customers may cancel or reschedule a pickup by contacting our support team.
Reuze may reschedule or cancel a collection due to operational limitations, safety concerns, incorrect booking information, or unforeseen circumstances.
9. Customer Information & Privacy
We collect customer names, mobile numbers, pickup addresses, and optional landmarks only to arrange and complete our doorstep scrap collection services.
Customer details are used by authorized Reuze office and field collection teams for booking coordination and service-related communication.
For more information, please refer to our Privacy Policy.
10. Website Usage & Content
We make reasonable efforts to maintain accurate information on our website and mobile application. However, service details, scrap prices, and availability may change without prior notice.
All website content, branding, logos, and images belonging to Reuze are protected by applicable intellectual property laws and may not be reproduced without permission.
11. Liability
Reuze takes reasonable care while providing collection services. Any concerns regarding material handling, property damage, or service-related issues should be reported promptly to our customer support team.
Liability for any verified loss or damage will be determined in accordance with applicable law.
12. Changes to Terms
We may update these Terms & Conditions periodically to reflect changes in our services, operations, or legal requirements. The latest version will be available on our website.
These terms are governed by the applicable laws of India.
13. Contact Us
For booking assistance, service enquiries, or questions regarding these Terms & Conditions, please contact:
EcoHarmony Recycling Services Private Limited
Email: info@reuze.in
Hyderabad: +91 88867 11101 / +91 88867 11102
Bangalore: +91 88867 11130 / +91 88867 11140
Website: www.reuze.in
Reuze – Making Scrap Recycling Simple, Transparent & Responsible.
